If you have a billing-related inquiry, you will need to reach out to our billing department. First, please review the following:
You can reach our billing department by either email.
Email: billing@tryelevate.com
Note: If you are a part of Bright Sphere, and you purchased our product through them, you will need to contact Bright for any billing related inquiries. They ask that you please send in billing related inquiries by email at support@brightMLS.com.
If you are cancelling...
Per our policy, we require a 30 day written notice to be sent to billing@tryelevate.com.
Your physical website was created by us and cannot be transferred to another company. If you cancel, your website with us will cease to function as it is part of the service we provide with your paid subscription.
What You Can Keep
You will be able to keep your domain name, which is the web address of your site. If you paid for your own domain and have it registered under a registrar such as GoDaddy, Register.com, etc., then you will have full access to your domain and will not need to contact us. Simply revert the custom name servers to default so that if you need to make use of this domain in the future, you will have no issues.
If we purchased your domain on your behalf, then we are currently in possession of your domain. Upon cancellation, you can retain your domain name (web address). Our support team will provide the necessary code to transfer your domain to a host of your choice. To initiate this process, please contact our support team, and they will guide you through the steps for a seamless transfer.
Depending on your registrar, they may charge a minor fee for the transfer. Transfers of domains may take up to seven days.